FREQUENTLY ASKED QUESTIONS (FAQs)

Are you affected by the South Australian plastic ban?

Great news! Our prefilled communion cups are exempt from the SA plastic ban.

They're classified as packaged food products, not single-use plastics, so you can continue using them with confidence in your services.

We've published a detailed blog post explaining this - check it out for peace of mind!

Information Guide: Understanding Prefilled Communion Cups and SA Plastic Ban Exemptions

What is the use-by date (expiry) of the communion cups?

Great question about our prefilled communion cups! We want to make sure you have fresh, high-quality elements for your services.

That's why our cups typically have a use-by date of around 8 months from when you place your order. This gives you plenty of time to use them for multiple services without worrying about expiration.

It's just another way we're trying to make communion preparation easier for you and your team. Remember, proper storage helps maintain their quality, so keep them in a cool, dry place until you're ready to celebrate!

Can you send me a written quote?

Absolutely! We'd be thrilled to provide you with a quote for our prefilled communion cups.

To make sure we get you exactly what you need, could you share a bit more information with us? Just get in touch with some details about your church or organisation, and we'll whip up a personalised quote for you in no time.

We're excited to help make your communion services smoother and more meaningful.

Looking forward to hearing from you!

Do you have stock right now?

Great news! We've got plenty of our prefilled communion cups in stock and ready to go.

We know how important it is to have your communion elements when you need them, so we're committed to quick turnaround times. In fact, we can usually ship your order out the same day or the next day at the latest.

It's all part of our mission to make your communion services as smooth and stress-free as possible. Ready to place an order or have any other questions? We're here to help!

Do you provide Gluten Free (GF) prefilled communion cups?

Good news! We do offer a gluten-free option in our prefilled communion cup range. We understand the importance of inclusivity in your ministry, and we're here to support you in serving all members of your congregation.

Our gluten-free cups allow everyone to partake in this sacred moment, regardless of dietary restrictions. They're just as convenient and easy to use as our regular cups, but specially crafted to meet the needs of those with gluten sensitivities.

If you'd like more information about our gluten-free option or want to place an order, we're here to help. We're always happy to assist in making your communion services accessible for your entire church family.

Do you sell outside of Australia?

Thanks for your interest in our prefilled communion cups! We're sorry to say that at the moment, we're only able to deliver to addresses within Australia. While we'd love to serve churches and Christian groups worldwide, our current focus is on providing the best possible service to our Australian community.

We appreciate your understanding, and we hope that one day we might be able to expand our reach. In the meantime, if you know of any Australian churches or organisations that might benefit from our products, we'd be grateful if you could spread the word!

How can I place an order?

We've made it super easy for you to get your hands on our prefilled communion cups. Here are a couple of ways you can order:

Online ordering:
• Simply head over to our Prefilled Communion Cups page
• Browse our selection and add your desired items to your cart
• When you're ready, proceed to checkout and make your payment
• And voila! Your order will be on its way to you

Phone ordering:
Prefer a more personal touch? No worries!
• Give us a ring on (02) 8379 2971
• We'll be happy to take your order over the phone

Remember, your order isn't complete until payment is made. This helps us ensure we can process and ship your items as quickly as possible.

Samples please?

Great question about samples! We're happy to let you know that we offer a $10 Sampler Pack. It's a fantastic way to get a feel for our prefilled communion cups before placing a larger order.

Our Sampler Pack is perfect for church leaders who want to see and experience our products first-hand. It's an easy, low-cost way to ensure our cups are the right fit for your congregation's needs.

Would you like more information about what's included in the Sampler Pack? Or are you ready to give it a try? We're here to help make your decision as smooth as possible.

What if I have an urgent order?

We understand that sometimes you need communion supplies in a hurry! Here's how we can help:

Got a time-sensitive order or a critical date you need to meet? No worries - we've got options for you:

• Give us a ring on (02) 8379 2971. We're here to chat and see how we can best accommodate your needs.

• Or, if you prefer, send us a quick message with the details of your urgent request.

Either way, we'll do our best to work with you and find a solution that meets your timeline. We know how important communion services are, and we want to make sure you have what you need, when you need it.

What payment options do you accept?

We want to make it as easy as possible for you to order our prefilled communion cups. Here's the low-down on how you can pay:

• Our preferred method is debit and credit cards through Shop Pay. We accept all major cards, so you're likely covered!

• Got Apple Pay or Google Pay set up on your device? Great news - you'll see these options pop up at checkout for a super quick payment process.

• Need an invoice before you order? No worries at all. Just reach out to us, and we'll be happy to sort that out for you.

We've designed our payment options to be flexible and convenient, so you can focus on what really matters - serving your congregation.